Report an incident
Drug & Alcohol Policy
SilverRide is dedicated to providing a safe, dependable service to its clients and a safe, enjoyable work environment for drivers and employees. SilverRide has a zero-tolerance drug and alcohol policy while using the SilverRide platform.
Need to Report an Incident?
Complaints regarding zero-tolerance for drugs and alcohol can be made using these methods:
To file your complaint with SilverRide
- Phone: 1-800-618-1246
- Email: email@example.com
- Website: https://www.silverride.com/report-incident
If you’re in the Seattle area you can also file your complaint with the Seattle Customer Service Bureau
- Phone: 206-684-2489
- Website: https://www.seattle.gov/your-rights-as-a-customer/file-a-complaint/taxi-for-hire-and-tnc-complaints
If you’re in Nevada you can also file your complaint with the Nevada Transportation Authority
- Phone: 702-486-3303
- Website: https://hal.nv.gov/form/NTA/TNC_Complaint
When SilverRide Receives a Report
When SilverRide receives a report of reasonable suspicion that a driver was under the influence while using the SilverRide network, they will lose access to the platform while an investigation is conducted. Further investigation resulting in sufficient proof of a violation of this policy will result in permanent loss of access to the SilverRide platform.
You can read our full zero-tolerance drug and alcohol policy here
Contact the California Public Utilities Commission website by calling 1-800-894-944 or emailing firstname.lastname@example.org. Or, visit their website for more information.
Contact the Nevada Transportation Authority at 702-486-3303 or complete the form on their website.
Seattle/King County: Call the Seattle Customer Service Bureau at 206-684-2489 or complete the form on their website.