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File a Complaint with a State

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File a complaint with a state that we operate in, click here.

Drug & Alcohol Policy

SilverRide is dedicated to providing a safe, dependable service to its clients and a safe, enjoyable work environment for drivers and employees. SilverRide has a zero-tolerance drug and alcohol policy while using the SilverRide platform.

Need to Report an Incident?

Complaints regarding zero-tolerance for drugs and alcohol can be made using these methods:

To file your complaint with SilverRide

If you’re in the Seattle area you can also file your complaint with the Seattle Customer Service Bureau

If you’re in Nevada you can also file your complaint with the Nevada Transportation Authority

When SilverRide Receives a Report

When SilverRide receives a report of reasonable suspicion that a driver was under the influence while using the SilverRide network, they will lose access to the platform while an investigation is conducted. Further investigation resulting in sufficient proof of a violation of this policy will result in permanent loss of access to the SilverRide platform.

You can read our full zero-tolerance drug and alcohol policy here

Arizona

Complete the form on the Arizona Department of Transportation website. 

California

Contact the California Public Utilities Commission website by calling 1-800-894-944 or emailing ciu_intake@cpuc.ca.gov. Or, visit their website for more information. 

Florida

Visit the Department of Agriculture and Consumer Affairs website. 

Georgia

Complete the form on the Georgia Department of Public Safety website. 

Kentucky

Complete the form on the Kentucky Transportation Cabinet website. 

Nevada

Contact the Nevada Transportation Authority at 702-486-3303 or complete the form on their website. 

Texas

Complete the form on the Texas Department of Licensing and Regulation website. 

Washington

Seattle/King County: Call the Seattle Customer Service Bureau at 206-684-2489 or complete the form on their website.