Drug & Alcohol Policy

SilverRide is dedicated to providing a safe, dependable service to its clients and a safe, enjoyable work environment for drivers and employees. SilverRide has a zero-tolerance drug and alcohol policy while using the SilverRide platform.

Need to Report an Incident?

Complaints regarding zero-tolerance for drugs and alcohol can be made using these methods:

To file your complaint with SilverRide

• Phone: 1-800-618-1246
• Email: info@silverride.com
• Website: https://www.silverride.com/report-incident

When SilverRide Receives a Report

When SilverRide receives a report of reasonable suspicion that a driver was under the influence while using the SilverRide network, they will lose access to the platform while an investigation is conducted. Further investigation resulting in sufficient proof of a violation of this policy will result in permanent loss of access to the SilverRide platform.

You can read our full zero-tolerance drug and alcohol policy here

Arizona

Complete the form on the Arizona Department of Transportation website. 

California

Contact the California Public Utilities Commission website by calling 1-800-894-9444 or emailing ciu_intake@cpuc.ca.gov.  Or, you can visit their website for more information. 

Florida

Visit the Department of Agriculture and Consumer Affairs website. 

Georgia

Complete the form on the Georgia Department of Public Safety website. 

Kentucky

Complete the form on the Kentucky Transportation Cabinet website. 

Nevada

Contact the Nevada Transportation Authority at 702-486-3303 or complete the form on their website. 

New Mexico

Visit the New Mexico Public Regulation Commission website for information on filing a complaint.

Texas

Complete the form on the Texas Department of Licensing and Regulation website. 

Virginia

Contact the Virginia Department of Motor Vehicles by calling 804-249-5130 or emailing mcsonline@dmv.virginia.gov. Or you can visit the Virginia DMV website for more information. 

Washington

Seattle/King County: Call the Seattle Customer Service Bureau at 206-684-2489 or complete the form on their website.