Drug & Alcohol Policy

SilverRide is dedicated to providing a safe, dependable service to its clients and a safe, enjoyable work environment for drivers and employees. SilverRide has a zero-tolerance drug and alcohol policy while using the SilverRide platform.

 

Need to Report an Incident?

Complaints regarding zero-tolerance for drugs and alcohol can be made using these methods:

 

To file your complaint with SilverRide

o             Phone: 1-800-618-1246

o             Email: info@silverride.com

o             Website: https://www.silverride.com/report-incident/

 

If you’re in the Seattle area you can also file your complaint with the Seattle Customer Service Bureau

o             Phone: 206-684-2489

o             Website: https://www.seattle.gov/your-rights-as-a-customer/file-a-complaint/taxi-for-hire-and-tnc-complaints

 

When SilverRide Receives a Report

When SilverRide receives a report of reasonable suspicion that a driver was under the influence while using the SilverRide network, they will lose access to the platform while an investigation is conducted. Further investigation resulting in sufficient proof of a violation of this policy will result in permanent loss of access to the SilverRide platform.

 

You can read our full zero-tolerance drug and alcohol policy here